Shipping policy

Shipping Policy

Shipping & Delivery

At Brooks & Brogue, every pair is carefully inspected and prepared before dispatch to ensure it reaches you in impeccable condition.

Order Processing

Orders are typically processed within 1–3 business days after confirmation.

For Cash on Delivery (COD) orders, dispatch will be initiated once order verification is completed.

Certain products may be made-to-order or handcrafted in limited batches. In such cases, processing times may be extended, and customers will be informed accordingly.

Delivery Timelines

Estimated delivery timelines are as follows:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or circumstances beyond our control.

Shipping Charges

Free shipping is available on all prepaid orders across India.
Any applicable shipping charges for specific locations or special delivery services will be displayed at checkout before payment.

Order Tracking

Once your order is dispatched, a tracking link and shipment details will be shared via email, SMS, or WhatsApp.

Customers can track their shipment in real time using the provided tracking information.

Dedicated Customer Support

Every order is assigned a dedicated Brooks & Brogue representative who will proactively connect with you via WhatsApp or phone.

Your assigned representative can assist with:

Order updates
Delivery-related queries
Size exchange assistance
After-sales support

Failed Deliveries

Customers are requested to ensure that the shipping address and contact details provided at checkout are accurate.

If a delivery attempt fails due to:

Incorrect address details
Unavailability of the recipient
Refusal to accept the shipment

Additional shipping charges may apply for re-dispatch.

Cash on Delivery Orders

To ensure genuine order bookings, a nominal booking amount may be collected for Cash on Delivery orders.

Orders placed under COD may require telephonic or WhatsApp confirmation before dispatch.

Failure to verify the order may result in cancellation.

Damaged Packages

If the outer packaging appears damaged at the time of delivery, customers are encouraged to record an unboxing video and contact our support team within 48 hours of receiving the shipment.

This helps us resolve any transit-related issues quickly and efficiently.