Refund policy

Refund, Return & Exchange Policy

At Brooks & Brogue, we take pride in crafting premium footwear designed to stand the test of time. Every pair undergoes careful quality checks before dispatch. If for any reason you are not completely satisfied with your purchase, please review our policy below.

1. Size Exchange

Your comfort is important to us.

We offer one complimentary size exchange on all eligible footwear purchases.

To be eligible for a size exchange:

The request must be raised within 7 days of delivery.
The footwear must be unworn, unused, and in its original condition.
All original packaging, tags, accessories, and inserts must be included.

Once the returned pair passes inspection, the replacement size will be dispatched.

2. Returns & Refunds

Returns and refunds are accepted only in the following situations:

You received an incorrect product.
The product arrived damaged.
The product has a manufacturing defect.

Requests must be submitted within 48 hours of delivery, along with clear photographs showing the issue.

Upon verification and approval, Brooks & Brogue will arrange the return and process the applicable refund or replacement.

3. Non-Returnable Items

The following are not eligible for return or refund:

Products purchased during clearance or final-sale promotions.
Products showing signs of wear, use, damage, or alteration after delivery.
Customized, personalized, or made-to-order products.
Orders refused at delivery without prior communication.

4. Cash on Delivery (COD) Orders

To reserve a Cash on Delivery order, a booking amount may be collected at checkout.

This amount is adjusted against your final order value and is not an additional charge.

In cases where a customer refuses delivery, cancels after dispatch, or provides incorrect delivery information, the booking amount shall be non-refundable.

5. Order Cancellation

Orders may be cancelled within 12 hours of placement.

Once an order enters processing, packing, or dispatch stages, cancellation requests may not be accepted.

Customized or made-to-order products cannot be cancelled once production has commenced.

6. Refund Processing

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider or bank.

Shipping charges, handling fees, and COD booking amounts are non-refundable unless the return is due to an error on our part.

7. Quality Assurance

Every Brooks & Brogue product is individually inspected before shipment. Minor variations in leather texture, shade, grain, or finish are natural characteristics of genuine leather and should not be considered defects.